Raising Rates Of Car Insurance Satisfaction Notes- It is still hits the second level point since 2000
Car Insurance Policyholders are not increaseing in satisfiying, same point as last year, mostly due to higher rates, according to the update released of Auto Insurance Study by JD Power 2013 U.S.
Still at the same point, JD Power said a decline from last year's record high still puts 2013 satisfaction at the second-highest point since 2000.
For Example in Wisconsin, Illinois, Indiana, Ohio and Michigan, they are in the north central Region, the average score show 797 on a 1,000-point scale.
The most higher was Auto-Owners Insurance, It shows 833. And the Others Car Insurance Companies were above the average included State Farm, it shows 824, and Hartford, at 803.
The study Collect the customer satisfaction cross five factors ,as follows :
1.interaction.
2.price.
3.policy offerings.
4.billings.
5.claims.
For the most lower score was taken by Hanover it shows 764, more lower than the other region Car companies: Nationwide, 796; Geico, 794; American Family, 790; Allstate, 788; Country, 785; Liberty Mutual, 784; Farmers, 783; and Progressive, 782.
All Scores across all five Factors were down year over year, though the price and policy offerings were to blame the most for the score setbacks, JD Power said.
This year is very bad, all regions customer satisfaction index was 794 points, down 10 points from 2012.
"But In 2013, there is a sharp rise in the number of customers who have experienced premium increases,” Jeremy Bowler, senior director of JD Power’s global insurance practice, said in a statement. "The dollar amount of those increases is also larger, averaging $153 in 2013, compared with an average rate increase of $113 reported in the 2012 study."
Car Insurance Policyholders are not increaseing in satisfiying, same point as last year, mostly due to higher rates, according to the update released of Auto Insurance Study by JD Power 2013 U.S.
Still at the same point, JD Power said a decline from last year's record high still puts 2013 satisfaction at the second-highest point since 2000.
For Example in Wisconsin, Illinois, Indiana, Ohio and Michigan, they are in the north central Region, the average score show 797 on a 1,000-point scale.
The most higher was Auto-Owners Insurance, It shows 833. And the Others Car Insurance Companies were above the average included State Farm, it shows 824, and Hartford, at 803.
The study Collect the customer satisfaction cross five factors ,as follows :
1.interaction.
2.price.
3.policy offerings.
4.billings.
5.claims.
For the most lower score was taken by Hanover it shows 764, more lower than the other region Car companies: Nationwide, 796; Geico, 794; American Family, 790; Allstate, 788; Country, 785; Liberty Mutual, 784; Farmers, 783; and Progressive, 782.
All Scores across all five Factors were down year over year, though the price and policy offerings were to blame the most for the score setbacks, JD Power said.
This year is very bad, all regions customer satisfaction index was 794 points, down 10 points from 2012.
"But In 2013, there is a sharp rise in the number of customers who have experienced premium increases,” Jeremy Bowler, senior director of JD Power’s global insurance practice, said in a statement. "The dollar amount of those increases is also larger, averaging $153 in 2013, compared with an average rate increase of $113 reported in the 2012 study."
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