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Insure.com surveyed supplementary than 5,600 insurance customers national besides asked them to rate their satisfaction lock up their insurance companies. Twenty big companies network 4 categories (auto, home, health and business insurers) were rated, besides the top three warranted Insure.com's log 'People's alternative Award.' (See the massive rankings below.)
Insurance corporations were scored upon five measurements:
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Customer service
Claims satisfaction
Value considering price paid
Percent who plan to renew
Percent who would advertise the company
(action insurance scores did not consist claims or renewal questions.)
Insure.com's super Insurance corporations customer satisfaction tool contains all its scores and rankings, and customer comments, A.M. primo financial skill ratings again information on special coverage options available from auto insurers, such as collision forgiveness and usage-based insurance.
'What we're considering is that the spring scorers obtain well across its house. Their customers are happy with both price again customer service,' said Amy Danise, editorial director of Insure.com. 'They admit fans, not just customers.'
strikingly people are 'completely' or 'somewhat' satisfied with its customer service from their insurance companies. However, this year vim insurers dropped next health insurers pull customer satisfaction levels.
Here are percentages of customers aphorism they are 'completely' or 'somewhat' jolly stash their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
dwelling insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave despondent ratings what their reason was, most often they oral they couldn't settle an solution to the question or there was no follow-up to a problem,' said Danise.
the auto insurance price shopper
Price was cited through 42 percent survey respondents since the most important factor pull auto insurance-buying decisions; 21 percent take it customer service is the very finance component. satisfaction with claims came in thanks to question most important, go underground 15 percent. Knowing how many customers would recommend its company or how many would renew their policies were each chosen as immeasurably important through 11 percent.
'Smiles further cordial speaking won't see through an insurer to its top of the rankings. Their customers and hold to aura they're getting the good value over their money,' oral Danise.
among clientele who say they won't appear as renewing their auto or home insurance policies, emolument was its No. 1 reason.
amongst people who say they won't renew with their universal car insurance company:
62 percent think their payment is exorbitantly high.
12 percent believe other companies are better.
10 percent cite poor customer service.
9 percent count on 'other' reasons.
8 percent point to dissatisfaction with claims.
Don't bother reading the insurance policy
Reading one's auto insurance policy doesn't necessarily lead to exceptional satisfaction.
amongst consumers who done car insurance claims reputation the uphold three senility further say they haven't read any of their auto policy, 61 percent were nonetheless 'completely satisfied' tuck away the claims dash. That's not strikingly profound apart from policyholders who made claims besides again say they've annotate all of their auto policy - 69 percent were 'completely satisfied' obscure their claims.
'Conventional wisdom suggests that since acquainted stifle the terms of your policy cede help you equivocate nasty surprises if we have a claim,' verbal Danise. 'But actual data do not support this judgment. People who haven't read a offbeat word of their policies are roughly since happy with their claims due to those who expended clock recital their policies.'
the statuesque insurance agent
When consumers were asked who they would promote to buy as an insurance agent from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV metier ever fizzles she could categorically make a go of it for an insurance agent,' remarked Danise. 'Oprah listens.'
See the walloping essay besides customer consolation ratings during http://www.insure.com/best-insurance-companies.html.
the rankings
AUTO INSURANCE RANKINGS
(Score surface of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. commonwealth Insurance - 85.9
6. American down home - 85.1
7. nationwide - 83.8
eight. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. its Hartford - 80.2
15. progressive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
home INSURANCE RANKINGS
(do over of 100.)
1. USAA - 96.0
2. Amica Mutual - 90.4
3. Country Insurance - 90.2
four. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American at ease - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's fund - 83.1
12. its Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. nationwide - 81.0
16. liberty Mutual - 79.6
17. the Hartford - 77.9
18. Travelers - 77.5
19. Universal check & casualty - 75.6
20. citizens wage Insurance - 72.9
HEALTH INSURANCE RANKINGS
(Score out of 100.)
1. ruler Permanente - 83.6
2. BCBS of Illinois - 83.3
three. Humana - 83.1
4. Health Net - 81.2
five. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
7. Horizon BCBS of afresh jumper - 80.8
eight. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. Anthem BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. independence BCBS - 78.8
16. Blue Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health responsibility - 75.3
LIFE INSURANCE RANKINGS
(score outmost of 100.)
1. American customary - 83.2
2. Jackson local - 80.6
three. Allstate - 80.5
4. Northwestern Mutual - 78.7
5. ING - 78.4
6. new York Life - 77.6
7. Prudential Financial - 76.5
eight. Transamerica - 76.3
9. AXA Equitable - 76.2
ten. MetLife - 76.0
11. Aviva - 75.5
12. Hartford vivacity - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West Life - 73.5
15. Ameriprise Financial - 73.2
16. Pacific racket - 72.2
17. Principal - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln National - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers national between September further November 2012 since customer satisfaction ratings also reviews. the look into was not induce to the general public on its Insure.com website. i collected ratings for auto, home, health besides business insurance carriers. Consumers answered questions about their levels of consolation dissemble their insurers, and each answer was assigned the concurrent value.
A.M. choicest ratings again written customer comments were not included guidance the scores.
we gathered data through 20 big companies by vend buildup in each category, so not all companies are represented agency the study. The companies for which i gathered information were then ranked. The top 3 companies ascendancy each category earned Insure.com's 'People's Choice Award.'
About Insure.com
Insure.com is a absolute resource of consumer insurance information again data. its website features articles, network and utensils on auto, home, health and life insurance topics; functioning insurance quotes; and car insurance comparison tools. Consumers trust access to free car insurance quotes and control on finding its right insurance policy, compensatory chief and solving claims problems. Insure.com is owned and operated by QuinStreet, Inc. (NASDAQ: QNST), particular of the largest Internet marketing and media companies supremacy the system. QuinStreet is committed to providing consumers besides businesses with the data they need to research, discovery besides select the products, services and brands which best meet their needs.
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